1. Information We Collect

• Email and Password Login Data: This includes your email address and a hashed password to access your account.
• Engineer Profile Data: If you choose to use gas certificate creation features, we may collect your Gas Safe licence ID number, employee ID, first name, and last name.
• Business Profile Data: If you choose to use gas certificate creation features, we may collect the name of the business you work for or own, the business Gas Safe Register number, business address, business telephone number, business mobile number, and business logo.
• Logo Data: If you add a business logo, it is stored as a Base64 string associated with your account or certificate profile.
• Crash Data: Anonymous crash reports and diagnostic data sent to Firebase to improve app performance and stability.
• Unique User Identifier (UUID): A randomly generated ID that allows Tivy to maintain your subscription and account across multiple devices.
• RevenueCat Payment Data: Transaction identifiers and subscription status information processed by RevenueCat for managing subscriptions and in-app purchases.

2. How We Use Your Information

• Fluent Gas uses your information to:
• Create and manage your account on Tivy.
• Communicate with you about updates, changes, or issues related to your account.
• Notify you of changes to our policies or terms.
• Enable gas certificate creation and pre-fill certificate fields using engineer and business profile data you provide.
• Your information is not used for marketing purposes unless you have explicitly opted in.
• Diagnose and resolve app crashes using data sent to Firebase.
• Synchronise your subscription across devices using your unique user ID.
• Process and manage payments and subscription renewals through RevenueCat.

3. Payments

All payment transactions are processed securely through Apple App Store and Google Play billing services. Fluent Gas does not collect or store any payment information directly. For details on how Apple and Google handle payment data, review the privacy policies listed below.

4. Optional Certificate Data

Engineer and business profile data is optional for account use and general calculator features. If you do not provide the certificate profile data required by the gas certificate workflow, you may not be able to access or complete certificate creation functionality.

5. Data Sharing

• Fluent Gas does not sell, trade, or share your personal information with third parties except in the following circumstances:
• To comply with legal obligations or respond to lawful requests.
• To ensure the security and functionality of Tivy, in collaboration with trusted service providers.

6. Data Security

Fluent Gas takes data security seriously and implements reasonable measures to protect your personal information. All data managed through Firebase Authentication is handled using industry-standard practices. Storing a logo as a Base64 string means it is stored as text data rather than as a separate image file, but it is still treated as account or certificate profile data.

7. Policy Updates

We may update this Privacy Policy from time to time. When significant changes are made, Fluent Gas will notify you via the email address associated with your Tivy account.

8. Children’s Privacy

Tivy is not intended for use by individuals under the age of 13. Fluent Gas Ltd does not knowingly collect personal information from children. If we become aware that personal data from a child under 13 has been collected without verifiable parental consent, we will take appropriate steps to delete such information.

9. Contact Us

If you have any questions, please contact us at support@tivy.app.

10. Account Deletion

You may delete your account and associated data, including engineer profile data, business profile data, and logo data, at any time by using the 'Delete My Account' option available within the account settings page.